FAQ

FAQ

Q: Where the products shipped to?

A: All over the world

Q: What exactly can I do with My Account?

A: You can use My Account to:
• view all your order history in the our website e-commerce system;
• view details of each order, including the delivery status;
• renew licenses of your purchased software when it expires;
• view the details of the purchased product;
• find support coordinates such as phones and email addresses from our website;

Q: What is the status of my order?

A: Your order status is available in the "order tracking" section of our website. You will get your shipping number after submitting your order ID or order E-mail. You can input your shipping number in http://www.ems.com.cn/english-main.jsp website to track your order.

Q: How much is shipping to my country?

A: We offer free international delivery.

Q: Should I pay for any customs/import duty when the items arrived?

A: We will mark the item value at a lower amount and ship it as a gift to avoid custom duty. However, we can't control over any actions taken by customs department.

Q: How long you can get your products?

A: It takes about 24h to pack and quality inspection for your order. And our delivery time is about 5-10 working days. Sometimes there can be slight delays due to huge market demands, holidays or customs slowly processing, but you can still receive your order

Q: How can I cancel an order?

A: To cancelling an order made in the our system, please contact our Customer Service department at jtol2010@live.com within 24 hours after you placed the order, you will be asked to provide the order's number together with the reasons of cancellation. Please aware within 24 hours, or you order would be shipped out.

Q: Why the products in your website are so cheap?

A: Our products are factory direct, so we save the money from third-party service. In addition, we own a lager competitive labor force, which is why we are so cheaper than others.

Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A: Reasons for a rejection can be:
• The bank card you held are not supported by the bank in which geographical area;
• The bankcard has not open online payment function yet;
• The bankcard expired, blank out, and reports a loss;
• Not enough money in your bank card;
• Enter the incorrect bank card number or password;
• In correct Credentials;
• Internet data transmission overtime Resolution:
Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.

Q: What is the Western Union?

A: Today, Western Union is a global leader in money transfer services. It is a trusted name that helps both private and corporate clients send and receive money quickly and reliably. Western Union provides money transfer services through more than 334, 0001 Agent locations in over 200 countries and territories worldwide

Q: How to finish your order by Western Union?

• Visit a local Western Union agency (find nearest location)
• Fill out the necessary "Send Money" form, ask agent if you need assistance
• They will require a valid ID
• You can pay with cash, a bank debit card or credit card
• Western Union will charge you a money transfer fee
• You will be provided with MTCN(Money Transfer Control Number) Once your payment has been sent, please mail your MTCN to us at vipshops118@hotmail.com, and we will process you order immediately. Thanks!

Q: Why shall we provide 8% discount when you use Western union?

A: Now, our company has a good long-term cooperation relationship with Western Union, as a financial co-operation partner that we use most convenient and efficient. So we can provide sufficiency favors for you.

Q: How to confirm payment succeed?

A: If the system has not prompted the payment defeat or success, you may log on the net bank, dial the bank telephone, bank ATM, the bank counter and so on, each way can inquiry bankcard remaining sum, if the fund were deducted, the payment transaction is supposed to be successful.



Back